Frequently Asked Question

Method 1: Using Email Address & Ticket Number

To check a ticket status, visit the main page of the help desk just as when you open the ticket. You will select the green button “Check Ticket Status”.

You will be redirected to the check ticket status page where you can access the ticket status information.

Once these details have been provided, the e-mail address associated with the user account will receive a link to access the ticket thread, where they can view the content that will be similar to the example below

Method 2: With User Account

Another way to check the status of a ticket is to log in directly to the system to access all of your tickets.To do this, you will need to have a user account, if you do not have one you must request it from the technical support manager or by sending an email to: assistenza@alfrus.it

To login, simply visit the main portal for the help desk and click on "Signin" on the top-right edge and insertr your email and password.

If you want check the status of your tickets, in top menu you can click on “Tickets (#)”, where the number between brackets is a number of your opened tickets.

Once you are in a page with tickets list, you can click on one of them for see status, replies, attachments and others.

When you have opened the ticket page, you will see the status (Open or Closed), the people participating in this ticket and the answers of the technicians where you can respond, by pressing at the bottom of the text field, on the words "choose them" it is possible also insert attachments such as images or documents such as PDF, Word and Excel, alternatively to attach documents you can also drag them over the gray area with the dotted line.